📌 Frequently Asked Questions (FAQ)❓

Shipping times vary depending on the destination and shipping method (air, sea, or land). Domestic shipments typically take 2–5 business days, while international shipments may take 5–14 business days. We’ll provide an estimated delivery window upon booking.

Yes. All shipments include real-time tracking capabilities. You will receive a tracking number and updates via email or SMS once your cargo is dispatched.

Yes, we provide both domestic and international shipping services across all major regions. Our global network ensures smooth customs clearance and timely delivery worldwide.

We accept a wide range of payment options including bank transfers, credit/debit cards, PayPal, and international wire transfers. For corporate clients, invoicing and account-based payments can be arranged.

Yes, a deposit is required to secure your booking. The deposit amount varies depending on the shipment details and the total cost of the service. The balance is due before delivery.

Absolutely. Once payment is confirmed, we issue a detailed invoice and payment receipt via email or through your client portal for your records.

In the rare event of damage or loss, please contact us immediately. If you have purchased cargo insurance, we will initiate a claim and guide you through the compensation process.

Cancellations are possible only before dispatch. Once cargo is in transit, returns or redirection may incur additional charges depending on the stage of transport and carrier policies.

To start a return or dispute process, please contact our support team within 48 hours of receiving your shipment. Provide photos, documentation, and your tracking number so we can resolve the issue promptly.